An IndiGo passenger took to social media to share the ‘worst flying experience’ of his life and his disappointment with the airline after his flight was delayed by 7 hours. After which the airline had to face a lot of criticism. On Friday, the 10 pm Kolkata-Bengaluru flight was delayed for 7 hours continuously, causing a lot of trouble to all the passengers.
A passenger posted on the social media platform My Kolkata-Bangalore flight was scheduled for 10 am yesterday, which departed at 4:41 am after a delay of about 7 hours. Due to delay of this Indigo flight, I missed an international flight. IndiGo’s ‘Always on-time’ advertisement is a false advertisement. I will avoid traveling on this flight again.”
According to a frustrated passenger, IndiGo delayed the flight by more than six hours, yet failed to provide an alternative flight as mandated by aviation laws and also failed to offer a refund.
In his shared post, the passenger has outlined the delay ranging from half an hour to four hours. After that it is also told that the flight left at 4:41 am and reached its destination at 7:02 am.
The passengers became frustrated while waiting for the flight to depart and then at around 12:20 am they decided to cancel the IndiGo flight and book a direct flight to San Francisco. Regarding the IndiGo team, the passenger claimed that it took an additional two hours for the IndiGo team to cancel his flight and return his check-in luggage, but the IndiGo team clarified all this by 2:20 am.
I had the worst flight experience of my life last night, with Indigo.
My 10PM Calcutta—Bangalore flight left at 4:41AM, after 6 delays totaling 7hrs. I missed an international flight.
“Always on-time” is false advertising from @IndiGo6E.
I’d avoid flying them again.
🧵
1/6 pic.twitter.com/PTljwo4sxx
— Deedy (@debarghya_das) January 13, 2024
Making the allegation, the passenger said that IndiGo employees had initially said that the delay was due to the regulation process, which the passenger rejected. This delay was not due to fog. Because some flights were delayed by about an hour due to fog.
He also met a man who advised him to allow at least twelve hours between flights for international travel.
Expressing his disappointment, the traveler wrote in the post, “Absolutely no respect for other people’s time and money.” IndiGo issued a statement in response to the passenger’s tweet and expressed regret for the inconvenience caused to the passenger.
In an absolutely bizarre turn of events, an angry passenger hit the pilot of an #IndigoAirlines plane, leaving his co-passengers & the crew shocked.
Several flights were delayed from the #DelhiAirport owing to dense fog. pic.twitter.com/1XxKQYjsrZ
— maje Lene hai (@HaiMaje) January 15, 2024
The airline said that this is not the experience we want to give to all of you passengers. We are aware of the importance of your visit. We have also made the full payment to you, which you will receive within 5 to 7 days.
While acknowledging the importance of passenger arrangements, the airline claimed that such experiences did not reflect their desired level of service.
