Paytm Payments Bank Limited (PPBL) has demonstrated remarkable commitment to customer satisfaction by promptly resolving customer complaints. Paytm Payments Bank Limited is continuously growing in the financial sector and shows its dedication towards customers through prompt resolution of customer complaints.
Paytm Payments Bank Limited (PPBL) faced a significant increase in customer complaints during the financial year ending March 31, 2023. While 66,751 complaints were received during the last financial year, 26,692 complaints were received in the previous financial year.
PPBL resolved most of these complaints efficiently within a short period of five-six days. Especially those complaints which were related to mobile banking and internet banking were resolved promptly. 8,974 complaints related to operational issues and 39 thousand complaints related to internet and mobile banking and account opening were resolved within a limited period of time, highlighting Paytm Payments Bank’s ability to efficiently resolve customer complaints in a short period of time.
PPBL’s prompt and rapid response to customer complaints reflects Paytm Payments Bank Limited’s commitment and dedication to maintaining credibility among its user base regardless of its large scale of operations or its growth trajectory. Does it.
Paytm Payments Bank Limited reaffirms its strong position in the digital banking landscape through its effective complaint resolution mechanism and it continues to prioritize the banking experience of its customers.