Introduction:
From tickets to musical concerts and televisions to automatic washing machines, household groceries to booking holidays, there would exist a site that caters to what you would love.
In case you are loyal to a brand or store, you can go right to the website they own and order. If that does not exist, you can visit a site like FlipKart, Amazon or Desertcart, which carries large ranges of brand new items.
In case you are a bargain hunter, you can utilize a price comparison location, for example, moneysupermarket.com, that lists the sites that sell your product based on price.
This is called online shopping, but problems do exist when you are not satisfied with the product you ordered after the delivery takes place and the question is how to return a product? The reasons may be different, but the bottom line is that you need to know ‘how do I return a product’ and then ‘how do I receive a refund’?
There are processes involved in how to return a product. It is not as simple as the steps involved in returning a product purchased directly from a retail shop, and you should be aware of the process involved in returning an online product.
We will deal with these problems and check if a product is returnable in the passages found below.
Returning a product involves many steps which have to be followed in a perfect manner, and before any action you take, you should know how to return an online product.
How to return an online product and how to check if a product is returnable?
You have received the product, and you also know if the product is returnable. You have decided it has to be returned for any one issue. The steps involved are:
Step 1: Expressing your desire to return the product and immediate response:
● Login to your system and go to the shopping site.
● Click on the orders tab.
● Tap again for the request creation box.
● Type in the product you wish to with details.
● Wait for the verification process to be done from their end.
● Having cleared the verification process successfully, they would question you on your decision once again.
● This query may be raised depending on the class of category purchased.
Step 2: Three options are available:
Exchange: Your order will be exchanged for a new identical product of a different size or color.
Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you would want to know how to receive a refund. In this scenario, you may choose a refund and receive a refund on shopping sites.
Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
Three options are made available to you:
1. Exchange the Product:
Suppose you shop online for car electronics, but you need replacement of it, then an identical product would be delivered to you. In case you want to change the capacity or size of the product, the difference has to be paid. The Colour of the product does not warrant such procedures.
2. Replacement of Product:
A replacement of the product which is identified as per the initial order would be done in the case;
● The product is damaged while delivering it, and you need to know ‘How do I return the product.’
● The product is spoilt or broken, and you may want to know, “how can you return a product’?
● The product is found defective and unable to work.
● The product ordered and the one delivered vary in their functions.
● The product delivered is not of the same color or model.
The above are the situations under which a product can be replaced, and you may return a faulty product. In such a case, you need to keep all the related documents ready, along with the original package. If any freebies have arrived, they should also be returned, thus ensuring a smooth replacement process.
3. Out of Stock:
If the product you had ordered is out of stock, you can claim your money back or order some other available product.
Step 3. Pickup and Delivery:
Once you complete step 2, the online shopping company would pick up the damaged product and answer your query on how you return a product to them. Delivery would also be done accordingly, with you kept informed of the delivery of the new replacement or on how to receive a refund.
Step 4. Refund Process Initiate
In case you fall under the category of money refund, all necessary action would be initiated and processed for receiving a refund on shopping sites.
The online shopping policy of refund would govern the whole process and receive a refund on shopping sites.
How to return a product without a receipt:
There may arise a case where you would have misplaced or lost the receipt, and you would want to know how to return a product without a receipt you purchased online. This is generally not acceptable, but you can show your bank statement as proof of payment or the Email confirming the delivery.
It is mandatory to provide the receipt, however, and the online site may decline your claim. It all depends on the law’s practices prevailing on how to return a product without a receipt, but the same option is not available in case the customer is returning a faulty product. The receipt does not play a role here when the customer is returning a faulty product.
How do you receive a refund from online shopping sites?
When you have decided to return an item, you can simultaneously have the option of receiving the refund from the online shopping center.
You can choose the payment method through which you can receive it back, which could probably be the same method you used at the time of purchase.
● In case you had paid through your credit card-Five business days.
● If you had paid, vide a credit card, and also chosen the select gift card- Balance refund and immediate.
● Bank cheque – Ten days.
Therefore, the method of receiving a refund is your option.