Numerous users have reported a troubling issue on Google Drive, a widely-used application for storing documents, images, videos, and WhatsApp chat backups in the cloud. Users expressed frustration as their files mysteriously disappeared, despite Google’s efforts to recover the data. The problem appears to be specific to Google Drive for Desktop versions ranging from v84.0.0.0 to v84.0.4.0.
While the exact cause of the problem remains uncertain, Google has provided some guidance to affected users. It advises against clicking the ‘Disconnect Account’ button in the desktop version and cautions against deleting or moving the app data folder located at “%USERPROFILE%\AppData\Local\Google\DriveFS” on Windows and “~/Library/Application Support/Google/DriveFS” on macOS.
For users with ample storage space, Google suggests creating a backup copy of the app data folder. The timeline for resolving the issue and the root cause remain unclear. Meanwhile, Google recently revamped the web interface of Google Drive with a redesigned homepage called ‘Home,’ aligning it with the Material Design 3 guidelines from Google. This update aims to enhance user experience by facilitating easier file navigation.
