Samsung has confirmed that it is offering new options for Android users following recent issues reported with Gmail on certain devices. The announcement comes after users complained of sync problems, delayed notifications, and app performance glitches that affected their day-to-day email usage.
According to Samsung, the issues were not caused by hardware faults but were linked to software compatibility and background service restrictions impacting Gmail on Android devices. To address this, Samsung has outlined alternative solutions and settings adjustments that users can adopt until Google rolls out permanent fixes.
Samsung advised users to ensure that battery optimisation and background usage limits are disabled for Gmail, as aggressive power-saving features can interfere with real-time email syncing. The company also suggested using Samsung’s own email client as a temporary alternative, which supports Gmail accounts and offers stable performance on Galaxy devices.
The problems were observed primarily on devices running newer versions of Android, especially after recent system updates. Samsung said it is working closely with Gmail and Google’s development team to resolve the matter through upcoming app and system updates.
Samsung reassured users that data security has not been compromised and that the issue is purely functional. The company encouraged users to keep both their system software and apps updated to the latest versions to minimise disruptions.
With millions of users relying on Gmail for personal and professional communication, Samsung’s response aims to reduce inconvenience while a long-term solution is finalised. The company reiterated its commitment to providing a smooth and reliable Android experience across its devices.
